payment policy

Nurulamal Women's Fashion Payment Policy

This payment policy outlines the terms and procedures for processing payments when you make purchases from Nurulamal. By completing a transaction, you agree to the following payment rules and conditions.

1. Accepted Payment Methods

  • Credit and Debit Cards: Visa, Mastercard, Maestro, and American Express.
  • Digital Wallets: PayPal, Apple Pay, and Google Pay for secure and fast checkout.
  • UK Installment Plans: Clearpay, allowing you to split purchases into 4 interest-free payments (available on orders over £30).

2. Payment Verification & Authorization

To prevent fraud, we may verify your payment details with your bank or card issuer. This may involve 3D Secure authentication (e.g., Visa Secure, Mastercard Identity Check), where you’ll need to confirm the transaction via a one-time code sent to your phone or email. We reserve the right to hold or cancel orders if payment verification fails, and we’ll notify you via email in such cases.

3. Payment Charges & Currency

All prices on our website are displayed in British Pounds (GBP) and include VAT (20%) for UK customers. The final amount charged to your payment method will match the total shown at checkout. If you use a non-UK payment method, your bank may apply foreign transaction fees or currency conversion charges—these are not controlled by Nurulamal and are your responsibility.

4. Payment Issues & Disputes

If your payment is declined, check: (a) your card has sufficient funds, (b) card details are entered correctly, (c) your card is not expired or blocked. For persistent issues, contact your bank first. If you believe a payment was charged incorrectly, email us at nurulamal012025@outlook.com within 7 days of the transaction, including your order number and payment receipt—we’ll resolve it within 5 business days.

5. Refund Processing

Refunds for canceled orders or returns are issued to the original payment method. Processing time takes 3-4 business days from the date we approve the refund. For card payments, funds typically appear in your account within 5-7 business days; for PayPal, refunds are processed instantly. If you paid via installment plan, the refund will adjust your remaining payments accordingly.

6. Payment Security

We prioritize your payment security. All transactions are processed through a PCI DSS-compliant payment gateway, which encrypts your data to prevent unauthorized access. Nurulamal never stores your full payment card details on our servers—only the last 4 digits for order reference.

Contact Us

For payment-related inquiries:
  • Email: nurulamal012025@outlook.com
  • Phone: +44 20 9876 1234
  • Address: 12 Style Haven, Cardiff, CF10 1AA, United Kingdom